Anyone been approved with HAP HMO???

Hi!! I myself have already had WLS. My mom is looking to get it done now and she just got her first refusal letter! I didn't have to go through the appeal process, so I don't know what to tell her to do next!! Anyone been approved or went through an appeal and been approved with HAP HMO?? Or can anyone tell me some pointers on the appeal process?? Any info given will be GREATLY appreciated!! Thanx a bunch!! [email protected]

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