How have some of you w/BCBS gone about getting reimbursed

I was approved by BCBS of florida for WLS the first go around. My doctor is out of network. I had the surgery in March-BCBS has paid everyone, but has not sent the reimbursement to my surgeon (I paid him up front-they reimburse the patient what they get from insurance-about $800-1300). Insurance says they need the practice number, but this was provided on the bill. Any ideas-should I just approach them to pay me back directly?

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