Insurance/Surgeon coverage

My insurance covers Bariatric surgery and i qualify but my insurance is just now verbally saying that my surgeon is on their plan but the Bariatric center says that they need it in writing before they can continue the process. It has been 3 months now. I m only understanding some of this, can any one out there tell it to me in dummy term and why is it taking so long? The surgeon was not a covered provider until June 1st. The center received verbal confirmation that my insurance will pick up my surgeon as a provider but they want that in writing, how long does something like this normally take?

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