Did I get denied or just asked for more information?

I need some help here. I got my letter from my insurance today, saying that based on that clinical information provided, medical necessity and/or appropriateness could not be determined, therefore they denied certification for admission. When I called them I talked to a person other than the nurse who made the determination. She read the notes and said that the denial was based on that fact that I had not included a psychologists review and that I had not included personal notes with regards to diets, weight history etc. Does this mean I have to go through an appeal, or do I just have to add those items to the claim, and that be it? Has anyone else gone through this? She said other than that she could not see notes stating that I did not qualify.

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