Can someone please help me with the struggle of appealing my Blue Cross denial?

My surgeon's office (Dr. Higa) has been NO help whatsoever. I had to call Blue Cross myself to get a copy of the denial letter and when I called Dr. Higa's office to speak with him to ask his recommendation on how to approach the appeal, I was told that he does not deal with the insurance. If I want to appeal the decision I have to figure that out myself. Any help is greatly appreciated; I am incredibly frustrated, depressed and feel like I am fighting this all on my own. Thank you, Alda Hearne

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