Insurance denial

HELP!!! My Dr. sumitted all necessary information to my Insurance carrier Aetna Open Access, and my first letter was denied, due to insuffecient diet history....before I started this process I talked to a supervisor with agency and she told me that having 2 yrs of LA Weight Loss would work as diet history...so my Dr. sumitted additional information they wanted and I was recently denied again due to insuffecient diet history....does anyone have any suggestions on what I can do?...I have 60 days to do another appeal.

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