What can you do if a hospital can't find your medical records?

I had a VBG in 1997 with many complications and a possible reaction to a medication. I need these records to show my surgeon because I'm trying to get a revision to an RNY. One surgery didn't want to operate on me when I told him that I had a blockage, my intestines ruptured, and I became septic following my first surgery. This required emergency surgery to clean me inside and repair the damage. Well, this surgeon said my insides would be all "stuck" together and that another operation would be very difficult. So, I'm going to see someone who might have experience with this. From what I've read, it's not necessarily so that I am all stuck together inside. They just don't know until they operate. Anyway, I've been trying to get the records so the surgeon can see what actually happened and they said they couldn't find them. Is there anything I can do? If anyone has any advice on anything in this post, please let me know! I value the advice I've gotten on this site. Thanks

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