What is the longest insurance should take to approve WLS?

Hi, I am hoping to have Duodenal Switch. I have United Healthcare HMO. I had my consult with my surgeon on Jan 15th and my insurance company received all my paperwork on Jan 20th. I am STILL waiting to hear from them. They told me it could take up to 6 weeks, but usually is processed alot sooner than that. On March 2nd it will be 6 weeks since they recieved the paperwork but every time I call (and I call them every day) they say it's "still in review". They tell me it is where it needs to be, as in right department, and they say that they have all that they need, they are not waiting for more documentation from my surgeon or anything. So what is taking them so long?? I have heard so many people say that UHC is usually really quick and no-hassles. But six weeks doesn't seem very quick and it's really becoming a hassle to me to have to call every day just to be told "it's still in review". And their Care-Coordination people don't seem very helpful. They can't give me any idea how much longer it's going to take or even why it's taking so long to begin with.. Does anyone have any ideas? Or is this normal?

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