I need ALL the help I can get...

Hi guys, here's a question I'd like to ask for someone I know. I've already had my surgery, but a relative of mine is hoping and planning to have it too. She is a diabetic and around 300 lbs. at 5'4", and is trying to get insurance approval for the surgery. She, like I do, has Cigna HMO and was just hit very hard with a denial letter. I can only imagine what that feels like. I can't speak for her, but I'm sure it must feel like her own death. It probably feels like the whole new life she's planned for herself is over and she'll never have it, though she wants it so badly. But you and I know that she just needs to get back in the saddle and try again. I KNOW she will succeed in the end; she just has it a little harder than I did. Guys and gals, any words of advice on dealing with insurance companies and any words of encouragement would be great and much needed. Thanks.

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