Help with appeal letter

Okay, here goes My husband and I were both approved for gastric bypass in July. We have the letters stating it. Now at my hubbys pre-op visit they call and say there not paying. We did not submit all info. They said we need 3 years supervised diet. I have not been to my pcp in over 6 years. I just deal when I get sick. We both have back problems, gerd, gallstones, and swelling. I mentioned all this in the appeal letter and explained how this surgery will save our lives cause of all the family history. Will that be enough to get us approved. Thanks.

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