Need advice dealing with

I had my lap rny on 12-13-02 and am down around 115bs and went to a consult with a Michigan Plastic surgeon on 8/16 who recommended a TT. No problem there, I have FABULOUS insurance and while this should be simple it isn't becuase the surgeon works in a large practice and has his own office assistant who is never at her phone and after leaving her all my insurance info 4 times via voicemail it appears as if she still hasn't had the surgeon write his letter to my insurance company. THis surgeon is AWESOME, however how to I handle this situation delicately? I've consulted with 6 other Michigan surgeons and this is the only one who specializes with weightloss patients.I'm feeling rather unsure of what to do next if anyone has ideas please toss them out. Thank You. ELizabeth lap rny 12-13-02 268/154

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