Getting the run-around from the surgeons office... ARGH!

Here's the deal- my surgeons office was supposed to submit the required information to my insurance company for approval approximately three weeks ago. I have been calling my insurance company to make sure they have received the information, and to check the status of it for the past three weeks, and finally found someone with information. As it turns out, my surgeons office has been sitting on information to turn in, and when I called today to see if they had sent it in, I got a curt "no." I was also told that she would call me, and not to call her. The nurse I spoke with at the insurance company was friendly, cooperative and helpful. Any suggestions on how to deal with this when it's the surgeons office giving you the run-around?

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