How long is too long to wait for approval?

We'll say that I began this process six months ago. It was circumvented by an individual at the medical group who was skeptical of me newly moving to the area, therefore my first group of referrals expired and were canceled. This second set has been in the works since 9/7/01. I have been waiting for approval on the surgeon consult for almost two weeks. The usual approval is 2-3 days. My PCP, and other individuals that work for the medical group have been making comments like it is bankruptcy for the medical group to perform WLS on an HMO patient, stating the likelihood of getting an approval are nil. Is this legal? Can they make these statments? Should I be paranoid, I think the medical director is sitting on the referral. I plan to write a letter to him directly if I don't have an answer by this Tuesday, or should I be more aggressive?

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