Got my Orientation Date for HRRH Woohoo !!!!

I have been very busy since Friday and haven't had a chance to post till now. I got my orientation date on Friday woohoo !!!. I called them on Wednesday to inquire about my referral status and dates for orientation sessions. I received a phone message late Thursday evening upon arriving home from appointments that HRRH had called to discuss my referral status. I called them back on Friday at 11:00 and was advised that she (did not give me a name) didn't know what I was talking about. I explained that I had received a phone message Thursday stating that someone (they didn't leave their name) wanted to discuss my referral status. She then replied Oh well I wasn't here yesterday and paused as if waiting for me to say Oh okay sorry to bother you, not happening. I stated my name and date of birth and asked if she could look into my referral status and the possibility of booking my orientation session.. She requested that I repeat the information as well as my phone number so I politely obliged and she stated she would look into it and get back to me. I hadn't heard from her by 3:00 so I called back and she again acted as if she didn't know what I was referring to, so I explained that I had spoken to her at 11:00 and she had stated she would look into my referral status and booking an orientation session date. She then stated Oh I've been extremely busy and again stated she would look into it and get back to me. I had an appointment to attend so I was disappointed i didn't think I would hear back from her. When I got home around 5:30 there was a message on the phone advising me that my referral had been located and my orientation session has been booked for September 29th 2014 1-4 YAAAAAAA !!!!! They asked me to call back with my e-mail address so they could send me more information, so I did also leaving a message that I could love for my name to be placed on the cancellation list if they have one. Moving through the process :-) Hoping to get a call for an earlier date but grateful that I have one at all :-)