How is it that???

I received more information in one phone call than I have during the month and a half I have been working with my surgeon and surgical center? I have researched 4 surgical centers and due to insurance coverage could only go with one. I made a call to ask about the Bariatric program through Evergreen Hospital and I had so much information, most if not all of my questions answered in a very short amount of time. The nurse I was speaking too actually made me feel like she wasn't in a hurry and I was the only person she had time for. Then I moved onto the Billing Department who again answered all my questions and then couldn't answer some. If there were questions one person couldn't answer, she offered to pass me to another person who could, after we were all done she reminded me that I had questions that weren't answered would I like to talk to the person who handles that area? And moved me on.

Is it time to look at someone else? 

I have scheduled an appointment to meet with the surgeon at Evergreen Surgical Center, in a month and I have a second appointment set up with the surgeon I have been working with tomorrow.  I have been working diligently to get my medical records for my insurance company and have scheduled and almost completed my psychological evaluation, nutrition assessment and most of the other required prerequisites for surgery. Should I ask this of my surgeon tomorrow and see if he and his staff are willing to now give me answers? I am just a bit confused as to how I can get this amount of information in a few calls that take me about an hour, and not get it from the surgical center I have been working with? I am comfortable with the surgeon, however, this process I am finding has been challenging. I am willing to work to better myself and my health, but I would think communication would have to be key in order for this to work.  Let me know what you think Please? I am somewhat frustrated... ~Kasey~