Bariatric eating.com-DON"T USE THEM

I posted what I initially requested-I think she was referring to the word in my request for a credit as credit card fraud.  I have only posted for every ones safety.  This is an open forum.  As with each post you can take what you can use away from it.  I never knew that writing in all caps in cyber space meant you were yelling, so I use the forums as an educational tool..Also in the immediate post op period I had some things happen that I wasn't sure about-and came here to the people that have had experience with surgery before me-

UGH I don't like some of the responses I am seeing here. I am sorry just stating how I feel. This woman is IN THE SALES BUSINESS...so SHE SHOULD KNOW HOW TO DEAL with an unhappy customer. Lots of customers can get nasty....we expect good service for the good hard earned money we sent them for a good product. I don't care how nasty you got with her....IT IS HER JOB TO DEAL WITH UNHAPPY CUSTOMERS!! period. And she should do so with respect and courtesy no matter how nasty a customer has become. Not that this is saying that you were nasty...I don't know....but since she is the one in the business of dealing with  people....her reactions to you WERE DEAD WRONG!! And in the very least SHE OWES YOU AN APOLOGY She is the one who used emotion, sarcasm and insults to reply to you. SHE CAN'T DO THAT! and be able to be looked up to. I am sure there are lots of unhappy customers who deal with customer service. It is the job of the customer service rep to deal with unhappy campers in a dignified and respectful way. I will never oder from them again. You ordered bariatric products that were NOT up to your expectations. It was her job to deal with you as a customer with the utmost respect since she took your money. You did nothing wrong. So what you became upset....who wouldn't when they just forked out gobs of money for protein products that when you opened you found foil floating in the top. If anything she needs to be writing to that company to alert them that foil has been reported to have been found floating in their product!! I support you...you were the customer...you did not deserve her sarcasm or insults. You paid good money for a faulty product. You reported the faulty product and looks to me like she is the one who used all of her emotion to insult you because she did not agree with your or she did not believe your experience. If her policy did not include giving refunds then she should have stuck to the simple facts and said..."we do not refund" Save these emails....and maybe you should write to the company that makes the product and let them know what you found.....I bet you get a better reaction from them. Sherri

I second that.

 absolutely. took the words right out of my mouth.

Well I, for one, don't think it matters what was said prior--NOBODY in that type of business should ever use your weight as ammo against you!!! EVER!!!! And to think, I just saw another post promoting her book. Oh well, you have my support!!!

I agree, she shouldn't have said that at all, which is why I would NEVER buy from them, but I also don't think the original email should have been rude or threatening. Even if the lady was wrong, she didn't deserve to have been rude to or threatened to begin with. Of course, being in CS she should have been able to handle it in a more professional way, and not used her weight to justify anything, which is why I would never use that company.  Teresa

I am totally with you and agree.....this woman makes it her business to deal with customers....and she has to know that there is going to be unhappiness down the line. She is the one who is supposed to be in the position and business of PLEASING  her customers...it is after all her business.  I have worked as a nurse for 16+ years...I have come accross some very unhappy people/clients in my job....I learned very early on that you have to deal with unsatisfied people with the utmost respect. You listen to their concerns.....you show them respect and before you know it...that unhappy person is totally pleased with the situation and the way that you handled it. You can't put your own emotions into play or feed on that persons emotions...that is just plain wrong and unjustified. This lady was not dealing with a passer byer on the road. She was dealing with her own customer and she treated that customer like crap. Sorry this has really struck a bad chord with me....this bariatriceating.com will never get any of my business. And I won't buy her book either. I need to calm down....this really got my feathers ruffled today. I apologize for that but I am passionate about how to treat people when you are in the public eye and on the end of pleasing the customer. "The customer is always right" Sherri

I agree with Teresa.  You catch more flies with honey than with vinegar!  We as customers still need to be respectful if we want to accomplish anything -- even if we are in the RIGHT, as you were to ask for a replacement/refund, we still need to start off on the right foot.  "Kill 'em with kindness" as I always say!  I have been in customer service forever, and I am much more willing to bend over backwards for someone *****spects me.  We can then work together to come to a compromise we can both live with.  If someone comes in full of raging attitude, my safety shield goes up and I have to almost ignore them while I go through the motions so that I don't get hurt.  They are looking for a fight, and it's my job not to give it to them!  That being said, she seems like an immature brat for fueling your fire and coming back at you with all these arrogant, insulting remarks!  How dare she!?  Who is she to make an assumption that you are a miserable human being and probably because of your weight!?  And gee, my hair will fall out if I don't use your products/protein drinks?!?  Well, honey, I can buy protein supplements anywhere!   I agree with her that we need to supplement, but really, her statements were unnecessary and argumentative to a person looking for an argument. 

I see both sides of the argument here... no, we don't know what your emails contained, so what we're reading is biased.  But I gotta lean more on the side of PoliticalJunkie... anyone who is in this business, and who has had bariatric surgery herself, should NEVER use your weight as ammunition!!!  That's just wrong on SOOOOO many levels!

I know perfectly well what it's like to work customer service---I did it for years. I was a retail store manager for a couple years, and when you do that, you have to learn quickly how to deal with people. Yes, she may have gotten a better response had she started out better, but that's no excuse for the behavior of the company owner. Even if I had the worst customer in the world, I would NEVER have treated them like that! I also sent an email to the company owner stating just that. I'm sick and tired of people telling me to roll over and just accept bad service--I will not do it. I've been on the other side, and no, it's not impossible to act like a human being! Some people are going to approach you when they are upset. That is the nature of customer service! Their job is to diffuse the situation, and try to remedy things so that they will once again have a happy customer, which leads to repeat business. Unless the customer is being downright abusive, the CS rep should always be on their best behavior. Now I'll get down from my soapbox.