Bariatric eating.com-DON"T USE THEM

I am all for your soapbox !! :-) And am in total agreement with you.

me too! me too!

a simple rule in life, as I too have been in the service industries for over 20 years. theres your side and her side and the truth is somewhere in the middle. Clearly she has an ego and is a bit of a ***** by her responses and is using emotion to respond, which is never good. maybe she can get a deal from Hape Collins on this bokk to help her better serve her customers. http://www.harpercollins.com/books/9780066620794/The_Engaged _Customer/index.aspx a little snippet from the book that she should pay close attention to......

While sending email messages to customers may sound like a simple process, retailers and marketers all over the world have discovered just how difficult it is to do it well. Let Brondmo show you how to

• design email communications and marketing programs that have your customers complaining if they don't hear from you
• understand and manage customer information so that you can "get to know" each and every customer--even if you've got millions
• avoid spam and the potential nightmare of privacy violations
• anticipate the organizational impact of customer-focused Internet direct marketing
• define, measure, and track your success.

It would have been better if you could have posted your side of the conversation as well.  That way we could see whether she may have been over-reacting to comments you made.  Based on HER side only, it seems like maybe you crossed a few lines as well.  That doesn't make it OK for her to have made that "miserable human being" comment, but I think we've all lost our cool a time or two under provocation, so without knowing what you said up to that point, it's hard to objectively judge her.  Ultimately, you are the only one who knows the whole situation.  Definitely she could've chosen her words better, but in the cool of the morning, do you think you might have handled it better too?  Meanwhile, her comments will likely cause a number of people to refuse to do business with her.  That's the price a business person should pay when they get down and dirty, even when the customer pushes all the wrong buttons.  She had a choice to stop responding to your emails if she felt they were over the line, and that would have been a whole lot better. But having been on the customer service side of it as well, I have to say I used to think some folks used to make a game out of trying to provoke us to cross that line.  Sometimes I felt like my job held me hostage to abuse from those customers - I had to take it and keep smiling, even when they were calling me names and getting extremely personal.  There are few more powerless feelings.  She, at least, as the manager of the company, had the power to walk away and, yes, even to say "screw you," if she wanted to sink to that level, and if she was willing to lose the business.  She made the call, and she will face the consequences.  Whatever else happened, she did make one valid point, though.  You have a huge event coming up, and you would do well to just let this go now, and focus on your surgery and healing. Even if you're absolutely right and she was absolutely out of line, what's more important is your health. And do find some protein and start taking it,because it will help you heal.  (And if you don't like their protein, try some other options.  I bought more than one expensive tub and then took it to work and left it in the break room for others to have because I didn't care for it.  So far the drink I like best is Slim-Fast, but the whey hits me where I live, so I'm still looking!) Oh, and if in the light of day you do decide that maybe you were a little harsh too, don't sweat it.  You're stressing because you're about to have major surgery.  People do react to stress sometimes by letting other things get to them too much.  You're doing the best thing you could possibly do for yourself, and you have to cut yourself some slack to be human while you're trying to change your life!  Good luck!

Just an FYI............I ordered the Labrada ready to drinks......twice........and twice they opened in transit. The foil was BROKEN, BROKEN!!!!   I called the company and they told me to send back the containers. Well, they were so gross and smelly, that I didn't.  I just decided not to order any more.  I had ordered the banana and the vanilla. As far as the company.  I stopped there after my surgery.  My sister went in, and picked up some things for me, while I waited in the car.  She said she was treated rudely, and pretty much ignored while the salesperson talked on the phone about her personal screwed up relationship with an ex.   I now order from other sources...........and this situation just tells me how right I am to do so.  YUCK!!!!!!!!!!

First of all let me say that I am not a salesperson at BE, I am a nurse and a bariatric professional who is held in highest regards by surgeons all over the united states. I along with my company sit on the corporate council of the ASMBS.   Secondly each person that walks in the door of BE is greated with a warm welcome and given pretty much a personal consultation by myself in regards to pre and post op surgery care.   If memory serves me right... would you be the one who come into the store that had surgery down here that is gaining weight back, and disagreed with my reasoning why??? Just some food for thought!

Uhm, this post certainly doesn't do anything to earn my trust for the company.  What I'm seeing is a pattern:  Unhappy customers and, instead of trying to resolve the problems, people at the company choosing instead to disparage those customers.  Will Rogers used to say that if you find yourself in a hole, it's best to stop digging.  If you continue to insult customers who complain about product or service, pretty soon you won't have to worry about customers at all.

So again instead of choosing to perform quality customer service....a person from the company comes on here to do what? Um bring up something that has absolutely NOTHING to do with the dissatisfication of a product??? No instead lets "air" some possible "dirty laundry" about that customer! OMG I cannot believe this!! Way to go...I can see how you are held in the highest regards of surgeons all over the United States...NOT

Apparently your memory isn't as great as your ego!

I am stunned that you claim to be a professional and answer with a reply such as this. Why would you think you knew the customer you were speaking to? Why would you accuse anyone of weight gain??? Do you have any compassion? Are you prejudiced? Have you ever taken a course in conflict resolution? If you are indeed a nurse, I am shocked and saddened. I'm an RN, and have worked with many nurses over the years, and I can tell you that anyone in the nursing field without compassion, patience, and understanding doesn't fulfill the role well....and most go into other careers (such as sales). I honestly cannot believe you posted as you did. I am stunned.