Bariatric eating.com-DON"T USE THEM

Hi, Just curious....why did you not post your e-mails too? It would have been nice to see what this person was responding to. Sorry you had to deal with this! Thanks for the information. Tera

Didn't keep them-she started emails and didn't just reply back to what I wrote-I don't know how to retrieve them-my initial request was about the foil in the drinks-I requested a refund/replacement/credit-her first email to me was that I was wrong-they could eat off the floors of their plants.  I then sent her an email and told her I wouls like to cancel the order I had placed earliier that day.  That's when she sent back that bizarre email about credit card fraud, etc.  My futher emails were asking for an answer to the original question, and she just got nastier and nastier. Jeanne

The e-mails don't seem bad at all.  It sounds like she might have received some pretty nasty e-mails and was just trying to calm you down.  Sorry, just calling a spade a spade. Sometimes you get more with honey than with vinager.  Seems you may have used too much vinager.

Maybe this is an unpopular opinion, but since this is an open forum, everyone is free to share..so here goes: Everyone *****ads this thread should not fire off a rude email to a company that you have no experience with directly. Everything in customer service is subjective, and as a matter of fact, I appreciated her numerous attempts to diffuse the situation with tongue in cheek humor.  Perhaps you were expecting 100% no questions asked customer service a la Lands End, LL Bean, or Nordstrom's, however this is a small company and I took a moment to visit the site and read the lengthy return policy and it is pretty clear that you get little recourse from this vendor. Any chance you can cut through the emotions of feeling disrespected and get a straight answer on what product she is willing to replace?  Just another perspective, take it for what it is worth. Best of luck in your journey!

I did try to get a replacement/refund/credit for the products that were bad-that's all I was looking for-as you can see the 2nd email shows she didn't even read my email.  That's all I wan't-she may have used humor to accuse someone f fraud, etc is unbelievable.  I didn't take it as humor, but sarcasm.  she is a down right nasty person.

Here’s how I feel about it. Little company or not, return policy or not, she was way out of line. Even if you were pissed off or distraught, you had a reason to be and she should have took the initiative to hear you out instead of accusing you of fraud. She doesn’t know your situation so to call you miserable was not right. Even if you cursed her out and called her all sorts of names, you are the customer and she is the consumer. She is the one who is supposed to show professionalism for her company, not you. You are not in the wrong and you have every right to be upset. With that said, I to wrote her stating that I didn’t think the way she handle your situation was right. I don’t plan on buying from them ever because I wouldn’t want to be treated the way you did. I wouldn’t want someone denying my claim because they believe I'm a liar. Anything is possible so its just crazy for her to say it was impossible for the seal to break or foil to be present in the product, she wasn't their so she doesn't know and I preceived her e-mails to be sarcastic, not humerous. The only person that seemed to be laughing was her. Insult to injury if you ask me.

 agreed. its customer service 101. customers get distraught. your job is to, as calmly as possible, try to give appease them. and what the OP was asking for here was nothing that couldn't be done. your job as customer service is not to accuse the person of lying or questioning them. how does a person even have a business if this is how they deal with customers? maybe she should hire customer service people instead of responding to these things herself since she's obviously terrible at it.

I will never order from them for the simple fact that she used your weight as for her reasons of thinking you were miserable. That was uncalled for from a company that deal with over weight people, no matter how rude you  might have been to her.  But, with that being said, you didn't copy your emails to them, and from her very first response, it does sound like you probably started off wrong to begin with. I worked in customer service for years, and people really need to think how they talk to people. Just because they are supposed to "serve" us, doesn't mean we can't explain our dissatisfaction in a very nice way. I'm the type that if I order something at a restaurant, and it's wrong, I expect what I ordered and the way I ordered it, but I'm very nice about it. People make mistakes. I do know this type of product does have the foil open as you turn the lid (because I've bought these types of proteins but hated the taste). If you started out very respectful and not full of blame or rudeness (which, it doesn't sound like it by her response to the very first email), then this was all uncalled for, but looking at this, it sounds like you started out wrong, and she didn't try very hard to get the situation in hand. A good CSR would try to diffuse the person who is ticked off instead of trying to fuel the fire (which she really fueled the fire). I worked in restaurant management and I can't tell you all how many times someone would come up and say stuff like "I ordered this WITHOUT onions and look, you idiots, there's onions on this. What is wrong with you people. Why can't you get anything right" as they are pretty much throwing it at us. That is pointless to attack when they would have gotten the problem fixed by just saying "I ordered this without onions". I would have apologized and fixed it right away, along with having a talk with the person who messed up (either the one who took the order or the one who made it, which ever one screwed up). Now with the rude guy, I would have taken it (and might not have even apologized because there was no need in him being rude), and fixed the problem, but I would probably not be nearly as friendly (but the difference in me and the lady you dealt with, is I wouldn't have blamed it on him, or try to cut him down even though I wanted to call him a few names) But, again, we're all humans, and it shouldn't have had onions to begin with, but it did and it was a mistake. I guarantee that man had made plenty of mistakes in his life. Again, we don't get a clear picture of everything that went down because you didn't copy your response, but the reality is, she was out of hand, no matter how rude you  might have been (I'm not saying you were, but it does sound like you didn't handle it right from the start). Teresa

My first resposne was an inquiry on how to get a refund/replacement/credit, etc-I also did customer service-actually approving medically neccessity for hospitilations for, so I know how to write/say things-as you can see by the first email she came right out and told me I was wrong and didn't /have foil in the drinks.  When I sent her a copy of the original email she then read it, and started her nonsense-obvioously this women is very emtionally unstable.  I have 2 bottles sitting in my refrigerator, ash she told me not to dump them.  I think she is one of these people you just respond and don't think things through. 

Hi JCA,

Just playing devils advocate here....

Since you only send Susan's email and not your original email, no one can know what you really said to her. She refers to threats you made and credit card issues. I think what she said was horrible, but we dont know what you said so this is extremely biased. I would be careful what you post. This could backfire..

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