How do I get the insurance company to pay
There's a lot of info that would help with these questions.
A) Does your insurance company and or EMPLOYMENT company cover the surgery? If either one of these do not, then there's not really much anyone can do, including lawyers.
B) Just because your doctor thinks it's a good idea for you doesn't mean it's an automatic thing. Have they written a letter of support? If so, what kind of info was in it? Comorbid factors (High blood pressure, diabetes, arthritis, depression, high cholesterol to name just a few), your current height, weight, and BMI, medically supervised or unsupervised diets or weight loss supplements you have been on etc.
C) If you have more than one doctor treating you for various things (a regular doctor, a cardiologist, a pulmonologist etc) having a letter of support from each or as many of them as possible could potentially help. The letters should say the same thing as above.
Good luck - let us know what happens.
on 7/11/10 8:08 pm
I see you are from NJ. Check with the state insurance commission.
"If I only had three words of advice, they would be, Tell the Truth. If got three more words, I'd add, all the time."
— Randy Pausch
Your doctor's opinion is worth something, but in order for Aetna to pay for mine I had to do a 3 month diet & exercise regime and document EVERYTHING along the way. I had to find a certified nutritionist and start seeing her - I had to join a gym and use a personal trainer - and I had to visit my PCP every month to document that I was following the guidelines required by insurance. Once I had done all that I was approved with no problem.
You also don't say how overweight you are - some insurance companies go strictly by BMI so if yours isn't 'high' enough they may reject you for surgery.
You definitely need to do some research - contacting a lawyer would be a last resort (and expensive) - so do some digging and some research with your insurance company. When I finally got a GOOD customer service rep from mine she explained everything to me and sent me a 32 page document that gave me the requirements, information and just about everything I needed to know about WLS.
Best of luck to you - Kathy
Every time your company has enrollment I would ask about it - they may change next time and decide to include it. Otherwise as long as you work there and are depending on their insurance to cover it you may be waiting a long time.
I'm really sorry to hear this - I thought most companies were offering it now, but then again it will make their premiums go up and in this day and age they're all looking for a way to cut back, and since being overweight/obese is one of the last 'acceptable' discriminations around they don't have to offer coverage for surgery if they don't want to.
Ida
IdaMae
on 7/12/10 6:50 pm
Some times if deemed medically necessary you can force it but you will likely have to jump through hoops.
A first level customer service person is trained to say no. You need to get higher on the food chain.
"If I only had three words of advice, they would be, Tell the Truth. If got three more words, I'd add, all the time."
— Randy Pausch