She Was A ***** Too
We got the call for my husband’s eye. The woman said, bring 1000 dollars for your deductable and you will need to bring the 20% for the clinic and the hospital. My husband said, we have two insurances, and the secondary is picking up the costs that the primary doesn’t pay and the stupid woman said, nope, we do not take your secondary insurance. My husband, without thinking, said, well we don’t have that much money and let me call my wife, and he called me and I called our insurance and called her back and she gave the eye to another patient. I asked to speak to her supervisor and that ***** lied and said my husband said he didn’t want the eye. I called our insurance back: I was devastated, and the nurse said, listen, please consider changing doctors…and she gave me another surgeon, and I called him, and my husband has an appointment for next Friday, and the new guy’s nurse said, we already have his records, and we have put him at the top of the list. I contacted our attorney and told him what happened and he is writing a letter to the surgeon, the clinic, and the hospital that backs this guy.
Before I left work, the insurance nurse called me back and said she had called the new doctor and has been assured that DH is at the top of the AR list again and that we are back on track. And, she said, I think you are in better hands. I swear, I hate doctor’s office staff. I know there are some that are very nice, but there are some, like this woman, who just are *****es. When she said to me your insurance will not pay and I said yes they will she said I need them to send me a letter and I said they will not send a letter and she said yes and went on this raged filled yelling thing and I said, listen to me, it isn’t a letter, they send you a form for the doctor to sign that says the surgery is scheduled…you have the form. She said, that’s what I said. I told her supervisor that she has deficiency that goes beyond linguistic deficiency; I said, she has no people skills and refuses to listen to any thing.
So, my husband’s eye went to someone else. But, by now someone else has had his or her vision restored. Hopefully, DH will get his new eye really soon.
It is horrible what that incompetent ***** did!!
I hope a new eye comes available soon. I know how much you both were counting on receiving that eye.
I am very glad you contacted your attorney and also the supervisor. I am even more happy that you are getting a new surgeon!!!
Keep us updated. I am praying for your husband and you too!
Hugs and love....connie d
OMG now I have hard everything!!! That *****!!!!!! Yes you are so right about her!!! Hope she loses her job and you get some compensation out of it!! How dare she do that to your husband and you!!!!!!!!!! OMG!!!!!
Glad that he is on another Dr's list and on top as well!!!! Hopefully he will get his eye sooner than you think and all will be ok!!!
HUGS
You have opened my eyes to things that can go wrong that I never would have considered. You would think that details such as insurance coverage and co-pays would be arranged as soon as you are at the top of the transplant list. The surgeon and his staff should (big "should") have the utmost professionalism when dealing with the transplant arena. But I guess that we can never trust that everyone knows what they are doing.... Sorry for this turn of events. In the end it may be for the best. Hopefully your wait will be short. Your poor huisband- he must feel so defeated just now. I'm sending him a huge virtual hug- you can have one too!
Julia
Karen C
