Confused about letter from insurance
I got this letter in the mail today and can't contact anyone until Monday, so I thought I'd check here to see if anyone knows what this means. I'm waiting on approval, but am not sure what this is telling me. Is it saying I am approved, or only telling me that my plan does cover WLS...or that they need more info about cost and stuff?
Here is what the letter says...
We have completed our review of your request for coverage of morbid obesity surgery under your benefit plan.
Based on the information reviewed, we are pleased to inform you that coverage is available. All covered charges are subject to screening for allowable charges. The final allowable charge will be determined when the bill is submitted and will be based on the actual service(s) provided.
Please note, this letter does not guarantee payment. Benefit payment is based on the provisions of your benefit plan and is subject to the guidelines, plane design, and policies effective at the time of service.
You're a valued customer of United Health Care, and we're committed to providing you with the best service possible. You can check elgibility, claim status, and other benefit information by visiting our web site. If you have any questions or concerns, please call one of our customer care professionals at the number found on the back of your ID card.
Denise