Survey, How many people have used a lawyer...

Who was the lawyer and did you have a good experience? How was the response of the office to return calls? Was the time limit acceptable? Did they provide what they promised and follow through on everything? A little about why: I am looking into a lawyer to write up a letter to go with my first attempt at submitting my request for insurance coverage. I am conflicted and that is why I want to know about other peoples experience. Thank you for your responses.