Getting Past Insurance Customer Service?

How do you get past the Customer Service "robot" that answers the phone? Is there a key person you ask for (nurse clinician, case worker, etc) or do you  just ask for the "Supervisor"?

I have called regarding a specific question... And I can't get past the robot...

Do you mean the automated response (not a live person) that tells you to"press 1 to ...., press 2 to...? If so, then what I usually do (and it works for most any business you call that has an "automated response") is as soon as "it" starts talking, I start pressing "0" and I keep pressing it until it tells me it doesn't understand my response and to please hold while it transfers me to an operator. Once I get a real person to answer, I tell them to not put me on hold and to transfer me to another real person in the department I need. By that time I'm usually angry/frustrated enough to tell them how angry/frustrated I am and they don't give me any runaround or crap.

Beth

Thanks Beth, Sound like a good process.!!!!