help plz :(

 my surgery is on the 27 of September but he have not sent the paper to me insurance is this  normal or not i call aetna  and they  told me that   Dr.Duffy still has not sent my papers and I'm so worry that they will postpone my surgery 

It doesn't sound normal to me.  I have Aetna insurnace and needed pre-authorization and insurnace approval before my surgery could be scheduled.

 that what i think to i call my surgeon  and the nurses said  it OK  so i do not know what to do