Bad News on Appeal. Now What?

stacy0830
on 7/30/09 1:30 pm - IL
I just got my letter today from BCBS IL stating that they were upholding their decision to deny my surgery. In my policy, it states that I have to have 2 co morbid conditions regardless of my BMI and I do not have them. I appealed because I was never told that there were any other requirements other than the standard BCBS IL policy. In the letter they sent me they didn't even acknowledge that fact. It just said that I didn't qualify since I didn't have any of these conditions. I'm about to give up. Is there any reason for me to appeal again? Has anyone had a similar situation? Any advice would be great!
ClareB
on 7/30/09 11:52 pm, edited 7/30/09 11:54 pm - MA
Get a copy of the policy.  And yes. appeal again..you have NOTHING to lose and a paid surgery to gain.  What is your BMI?  It is less than 40...if it is..that is a pretty standard condition on this deal.  35 BMI with two comorbids or 40 with none..That is what I have seen at least.  Good Luck


EDIT TO ADD

I just looked you up..you have a 50 BMI...I then looked up your med policy which I am copying here:  http://www.bcbsil.com/member/obesity_management/om_medical_p olicy.htm

It states: 
 
  Medical Policy on Surgery for Morbid Obesity
 
Home
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Medical Policy on Surgery
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Bariatric Surgery FAQs
 
 

Each benefit plan or contract defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member's benefit plan or contract to determine if there are any exclusions or other benefit limitations applicable to this service or supply.

The following criteria and guidelines have been developed to judge eligibility for coverage of bariatric surgery for the treatment of morbid obesity.

To be considered eligible for benefit coverage of bariatric surgery for treatment of morbid obesity, the following three criteria must be met:

A. A diagnosis of Morbid Obesity, defined as:

  • Body Mass Index (BMI) of greater than or equal to 40 kg/meter squared; OR
  • BMI greater than or equal to 35kg/meters squared with at least two (2) of the following co-morbid conditions which have not responded to maximum medical management and which are generally expected to be reversed or improved by bariatric treatment:
    1. Hypertension,
    2. Dyslipidemia,
    3. Diabetes Mellitus,
    4. Coronary heart disease, and/or
    5. Sleep apnea.

AND

B. At least a five-year history of Morbid Obesity supported by medical record documentation.

AND

C. It is expected that appropriate non-surgical treatment should have been attempted prior to surgical treatment of obesity.

Non-surgical treatment of morbid obesity appropriateness criteria:

  • Medical record documentation of active participation in a clinically-supervised, non-surgical program of weight reduction for at least 6 months, occurring within the twenty-four (24) months prior to the proposed surgery and preferably unaffiliated with the bariatric surgery program.
    NOTE:
    The initial BMI at the beginning of a weight reduction program will be the “qualifying" BMI used to meet the BMI criteria for the definition of morbid obesity used in this policy.
  • A program will be considered appropriate if it includes the following components:
    1. Nutritional therapy, which may include medical nutrition therapy such as a very low calorie diet such as MediFast or OptiFast OR a recognized commercial diet-based weight loss program such as Weigh****chers, Jenny Craig, etc.
    2. Behavior modification or behavioral health interventions.
    3. Counseling and instruction on exercise and increased physical activity.
    4. Pharmacologic therapy (as appropriate).
    5. Ongoing support for lifestyle changes to make and maintain appropriate choices that will reduce health risk factors and improve overall health.

Surgical Program for the treatment of morbid obesity documentation requirements:

  • Documentation that growth is completed. Generally, growth is considered completed by 18 years of age or with documentation of completed bone growth.
  • Evaluation by a licensed professional counselor, psychologist or psychiatrist, should be completed within the 12 months preceding the request for surgery. This evaluation should document:
    1. The absence of significant psychopathology that would hinder the ability of an individual to understand the procedure and comply with medical/surgical recommendations.
    2. Any psychological co-morbidities that are contributing to weight mismanagement or a diagnosed eating disorder.
    3. Patient’s willingness to comply with preoperative and postoperative treatment plans.

Significant relative contraindications for surgical treatment of obesity include:

  • Mental handicaps that render a patient unable to understand the rules of eating and exercise and therefore make them unable to participate effectively in the post-operative treatment program. (An example is a patient with malignant hyperphagia (Prader-Willi syndrome), which combines mental retardation with an uncontrollable desire for food.)
  • Portal hypertension, which is an excessive hazard when laparoscopic gastric surgery is performed.
  • Age greater than 65 because for these patients the weight loss is less effective, the duration of benefits is shorter and the risks of the procedures are greater.

This page contains an excerpt of the medical policy "Surgery for Morbid Obesity". The complete policy can be found at our Web site www.bcbsil.com. Click "Providers", then "Medical Policies". Scroll down the next page and click "I Agree." Type "Obesity" in the Search box, then click "Go!". Click "Surgery for Morbid Obesity" to view the policy.

These features are not available to all members. Contact Blue Cross and Blue Shield of Illinois Member Services for more information. You can access obesity information and the Health Risk Assessment via Blue Access® for Members.

These services do not apply to HMO members. As with other medical conditions, HMO members are encouraged to coordinate their care through their Primary Care Provider.

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company,
an Independent Licensee of the Blue Cross and Blue Shield Association.

  SOUNDS LIKE TO ME >>YOU SHOULD BE COVERED
Datrace
on 7/31/09 1:53 am - Milk & Honey, IL
These are the old requirments.

As of 7/1/2009
3 months of dieting
35kg BMI OR 2 co-mo

Hope that helps!

Datrace

 

Datrace
on 7/31/09 1:50 am - Milk & Honey, IL
I have BCBSIL PPO as well.

The new policy states 2 or more conditions OR a BMI of 40kg meters.

I would appeal! That is false information on there site then!

Let me know how that turns out for you. I will be submitting in a few months

Datrace

 

stacy0830
on 7/31/09 2:58 am - IL
Thank you for your replies. The problem is that my insurance is through RR Donnelly and they have a separate policy that is totally different than the one listed on the website. It states that I need to have 2 co morbid conditions, regardless of my BMI. The problem is that I was never told that until my first denial. Whenever I called to inquire about it or when the insurance coordinator from my surgeons office called to inquire, they quoted us the information on the website. I'm so ticked! Like I said in my appeal letter, why would I have even pursued the surgery and spent all the money on co pays and deductibles, etc. if had known that those 2 co morbid conditions were REQUIRED regardless of BMI? 
ClareB
on 7/31/09 3:07 am - MA

Go to your HR Rep...ask them what is going on.  I dont think that they can change BSBS IL policy...they may be able to EXCLUDE it but to alter the requirements of the medical policy that you are covered under seems a bit odd to me.  CALL HR NOW!!!

 

Once again here is a link to the CURRENT as of 07/01/09 BCBSIL Policy

http://medicalpolicy.hcsc.net/medicalpolicy/home?corpEntCd=I L1&path=/templatedata/medpolicies/POLICY/data/SURGERY/SUR716 .003_2009-07-01&ctype=POLICY&cat=Surgery#hlink

ClareB
on 7/31/09 3:13 am - MA
YOu know on second thought...ask HR to provide you with a copy of your medical coverage benefits...look at it yourself before openind any can of worms...then if it is like they say it is..ask HR how to appeal it through your company as it is their restriction and let them know that it does not meet the current medical policy of BSBSIL and you need to know why...let them help you.  Be nice as pie...
Papoose79
on 8/1/09 4:12 pm - Horn Lake, MS
Whatever you do, never give up. Make them know you by your first and last name!! I am going thru some mess with mine and hopefully everything is coming along well now.The problem I am having is that I don't like the 1 available surgeon thru my managed care group but after calling everyone everyday and all day and I do mean that litterally, I got a 2nd opinion request and I actually like that surgeon. Yesterday I was approved as a good candidate so now I want to see what my insurance, mind you they acknowledge I met the EOC for the surgery but getting managed care aboard was my problem. To make a long story short persistance is the key to this...that and a whole lot of patience!!
HW: 284 SW: 273 1st Goal: 200 2nd Goal (PCP): 150 Surgeon's goal 140                          
Vicki Browning
on 8/2/09 4:49 am - IN
If your BMI is over 50 I can not believe they denied you unless you requested a surgery that they do not reconize as medical policy surgery they approved.

What type of WLS did you request?   Let me know I will try to help anyway I can if you want help if its something that BCBS of IL should be approving
stacy0830
on 8/2/09 6:22 am - IL
Thanks again everyone for your responses. I am going to contact the HR department at RR Donnelly and ask for a copy of their benefits stuff.

Vicki, I am trying to get a Lap RNY. Nothing out of the ordinary or experimental.

This is what is stated at the bottom of my denied appeal:

BMI needs to be over 35 for 1 year with at least 2 of the listed co morbid conditions (hypertension, dyslipidemia, type 2 diabetes, coronary artery disease, and or sleep apnea, immobility due to joint pain) which have not responded to maximum medical management for more than 6 months and which are generally expected to be reversed or improved by bariatric surgery.

So I don't even need the 3 or 6 month supervised diet, which I completed.
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