RNY scheduled 7/27 and no approval yet from Aetna---what to do? X-POST

Hi all,

I am scheduled for RNY next MOnday, 7/27.  I met with my surgeon on 7/1 and that's when she scheduled me for that day, saying that the paperwork would go to Aetna within 24 hours and that would be plenty of time.

Long story short--Aetna didn't get anything until this past Tues, July 14 (which I am really aggravated about, but that's another story).  I did lots of calling to both sides and now Aetna has it but the status is still 'pending'.

The 'customer service' people I've spoken to at Aetna are not too forthcoming--I've heard "It can take 6 weeks" to "it can take 30 days' to "you'll hear before 7/27."  I am so frustrated.  I am no way mentally preparing for this surgery, not to mention the stress of already submitting the proper paperwork to my job to let them know I'll (allegedly) be out 7/27, and thinking that I'm going to have to tell them "Sorry!  It's going to another day!" not to mention care for my kids, which I haven't arranged yet. 

How late did your approval come in?  I am really very stressed over this.  Any words of wisdom are appreciated.
Thanks in advance,
Michelle

Hi Michele,

I am in the same postition as you with Aetna and as of Friday I was told my case is still "pending". Just wanted to say good luck and let's hope to get those approvals soon!!!!! 

I would call them Friday. They are usually quick with their response. It took them 3 days to tell me no. (for VSG) I did get approval for the RNY but did not want that surgery. Give it till Friday and they will prbably give you an answer. They can always fax the paper work to your surgeon.