What should they do?

My sister has a friend at work that is in really poor health and serverly overweight. He is trying so hard to have a WLS. I just got this e-mail from my sister...I called our insurance company myself for Tommy.  They will not pay for any weight loss surgery. Our insurance is united health care (myuhc.com) she said to look under your fiscal appearance or reconstructive procedure. She said the doctor could submitt an appeal and show documentation of health issues to see if it will go through. Can you please help find someone that can help Tommy.  

Any of you know what I can tell them? I didnt have this problem. But I do know that he is in very poor health. I have met him several times and he tells me all the time how he wishes that he could get a new life like I have.. It makes me want to cry.

Go to university of rochester new york medical center gives some ideas on appeals and documentation needed. That's where i just went to this morning. Hopefully it will help me too. I was in the process of having the weight loss surgery done too had done the pysch test, went to the pysch and was getting ready for my one on one consult with dr. terracina to discuss my surgery when, they called me from the weight loss surgery center and said, do you have the rider on your insurance? I said, i believe so? I know my company did before. Well this year they decided to cancel off the policy even when, they knew i was going to need it for the surgery. Kind of dirty? So, right now i am having to fight and might have to appeal? Tell him good luck and don't give up!
-Allison

Thanks so much Allison! When you say you went to the university of rochester new york medical center, do you mean the website? Or did you visit them? LOL I wish you the best of luck and please keep me updated on how you are doing with it.