APPROVED!!!! SURGERY JANUARY 16TH!

I HAVE UNITED HEALTHCARE CHOICE PLUS ... 12/19-- INSURANCE RECVD PACKET I CALLED EVERY DAY SINCE... I WAS VERY INPATIENT AND ADMIT SOMEDAYS I CALLED TWICE ..ALWAYS TO CARE COORDINATION WITH MY REFERENCE NUMBER...ON WED 12/27 I CALLED AND TOLD THE REP I KEPT GETTIN DIFFERENT INFORMATION AND AS MY DATE WAS JANUARY 16TH I HAD TO KNOW BY JAN 2ND IN ORDER TO KEEP THAT DATE... HE KINDLY OFFERED TO SUBMIT AN ESCALATION---WHICH BY THE WAY YOU CAN ASK FOR AFTER 5 BUSINESS DAYS!..HE SAID I SHOULD HAVE MY ANSWER THE FOLLOWING DAY....WHICH I DID AND THEY CONTACTED MY SURGEONS OFFICE TO LET THEM KNOW THE LETTER OF APPROVAL WAS BEING SENT OUT! SO LESS 12/25,12/26 AS THEY WERE OFF THOSE DAYS AND OFCOURSE EXCLUDING SATURDAY AND SUNDAY APPROVAL WAS GRANTED IN 5 BUSINESS DAYS AND WAS TOLD IT PROBABLY WOULD HAVE BEEN SHORTER BUT THEY HAD A LARGE AMOUNT OF PEOPLE APPLY FOR THIS SURGERY FOR DATES BEFORE JAN 1 GOOD LUCK TO ALL!

Melissa, Congrats on your date . Being impatient paid off, you got the information you needed and found out something new--an escalation--and that will probably help someone else. Good Luck Joy