Was your DS surgery out-of-town, if so were you able...
on 9/4/11 1:30 pm - Tuvalu
Relatively nightmarish.
First they said that it HAD TO BE at a CoE. Interestingly enough, there was not ONE CoE in CA that had a surgeon performing the DS. I sent them a list of their CoEs and the names of the surgeons doing bariatric surgery at each and either a copy of the email they sent saying they didn't do the DS or a phone number for the insurance company to call to ask on the phone.
I did not go through the approved appeal process. I sent an email to the insurance company's medical director. He wrote this:
Hello - there are many hospitals in our network and we can provide
transportation, if that is needed, to a hospital and surgeon who
will perform a procedure if he/she agrees you would be better off
with the procedure you think or have been told is better
Meanwhile, Keshishian's office submitted and the insurance pre-authorized and I got a copy of the pre-auth. Then I had surgery and they denied the charges and said they didn't MEAN that they were going to pay for it. So, not wanting to be "just another customer," I found a way into their legal department and bugged someone there for an explanation of why they felt they NOW had a right to deny a claim they previously pre-authorized. And they said they didn't really mean THAT either and then they paid.
on 9/4/11 1:39 pm - Tuvalu
No, don't put it off. Be prepared for a sales pitch, but FIRST get approved for ANY wls. You want the fight with the insurance company, if you have one, to be as focused and limited as possible. So you want them to approve wls.
This conversation is attributed to several famous and funny men:
Man (to pretty lady at dinner): Would you sleep with me for $52 million?
Pretty lady (laughing): Of course!
Man (leering wildly): How about for $10?
Pretty lady: Sir, what do you take me for?
Man: We've already established what you are. Now we're just haggling over price.
We already know WHAT the insurance company IS...we want to get them into a situation where they're "just haggling over the price."
on 9/4/11 12:51 pm, edited 9/4/11 12:52 pm - Tuvalu
Usually, when insurance "sends" you out of town for a procedure thay cannot provide locally, they also contribute for mileage and hotel. Check your policy's small print.
ETA: And don't mention that part until AFTER they approve everything else.
If you have a Flex Spending account (Sect. 125 Medical Reimbursement), then you can use those funds to pay for a hotel and mileage to and from the surgeon. The hotel at the time of my surgery was reimbursed to $50, I think ... not that much, but better than nothing. Mileage reimbursement changes, but you can check with your employer.
Jc
Do you know who you want to see ? Are they a vetted DS doc ?
Ginger<><
Revision #2 Dr John Rabkin June 21, 2013; First Revision DS - Dr Maguire 5-18-09; First DS 7-15-2003 Dr Clark Warden = Third time is the charm