OT: Now THIS is customer service!!!!

I also sent an email through the website of Chick Fil A this morning - I LOVE their service and while I was bashing Starbucks - I wanted to take time to acknowledge and compliment Chick Fil A.  THEY have a place on the site for you to leave commentary - UNLIKE Starbucks - that let's you know they care to hear it!!!  I got a custom response ALREADY - check it out:

Dear Ms. M:
 
Thank you for taking the time to contact Chick-fil-A. You are very 
important to us, and we are grateful for your kind comments regarding 
the friendly service you received from this Restaurant.
 
We work hard to ensure that you have a great experience each time you 
visit Chick-fil-A.  Your comments have been forwarded to Charles Gibson, 
Operator of the Bay Area Blvd Restaurant. Charles and his team will be 
happy to know that their efforts were appreciated.
 
Again, thank you for your time and interest in Chick-fil-A.  We also 
appreciate your kind comments about our menu items.
 
 
 
Sincerely,
 
Lana
Chick-fil-A CARES
Chick-fil-A...We Didn't Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com
 
P.S.  Please retain your Thread ID in the message body.  This will help us locate 
your information should you need us again.
 
[THREAD ID:1-HKFRRZ]
 
 
 
-----Original Message-----
 
From:  
Sent:  2/21/2009 10:04:17 AM
To:  [email protected]
Subject:  Chick-fil-A Web Form Message
 
I just wanted to say that I LOVE the service at Chick Fil A.  This 
location is near my job and even though there are cheaper places nearby
 - the service is worth it.  EVERY time I am there the staff is friendly 
and closes each interaction with 'my pleasure'!  I am a faithful customer
because the food is great and the service is consistently EXCELLENT. 
Great job!!!

Girl I used to be a letter writing fool once upon a time too. I would write to compliment and complain also. I also used to call parents or send postcards to them when their kids were doing well and doing the right thing because I didn't want parents to only hear from a teacher when there was bad news.