Fit Bit One Question- not syncing

teach2
on 5/22/15 10:22 am
RNY on 12/23/14

Hello

My fit bit one won't seem to sync with my phone or computer. It just says it's looking.... MFP info makes it, but the actual device (the steps) won't sync. Does anyone have any troubleshooting for me??

Thank you

 

RNY on December 23, 2014 with Dr. Michael Greene

Start Weight- 225 Surgery Weight- 218 2 wk- 208 6 wk- 198 10 wk- 181 14wk-179 18 wk-172 21 wk- 168 25 wk- 162. 29 wk- 158. Mo 8 - 155

Mo 9- 150 Mo 10-148. Mo 12-145  CW 140

White Dove
on 5/22/15 10:28 am - Warren, OH

Contact Fitbit

Real life begins where your comfort zone ends

TexasLady52
on 5/22/15 10:41 am
Revision on 06/10/14

Fitbit support will help you.  They are so good about answering you back.  My Fitbit quit working and I have had it for several years. I contacted them and they recommended several ways to reboost and get it going again.  None of their recommendations worked so they sent me a brand new one last week at no charge.

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