New To This and Frustrated

makes sense,he you can get it straightened out in your favor.

makes sense,hope you can get it straightened out in your favor.

Hi,

I'm fairly new to this process too however, I've worked for BCBS for 13 years. You need a good customer service rep on the line. They can call the provider to explain to them your individual policy and exclusive benefits. A lot of times doctors base their information on general insurance carrier policies and do not take the time to look at each individual on a case by case basis. If I were in your state, I'd call for you. But, unfortunately, I can't reach out to providers in other states. Keep trying. Don't give in. And good luck. If you have personal questions for me, please don't hesitate to contact me direct. I will help in any way possible.

Tanya