Open letter to OH. Excuses have run out of time.
I have been a member of OH since early 2006. Over the years there have been, inevitably, technical issues on the site. But you have always resolved them.
The failure of your technical team to address the issue of erratic notifications of replies and messages has now been on-going for many months. In reply to the many questions posted on the board about this and the many replies to e mail complaints, you apologise and tell us the matter has been passed to your technical team.
Either these messages are not in fact being passed on or your technical team is, quite simply, useless.
In many ways, no notifications at all would be better than erratic notifications.
I am definitely getting more notifications but probably only about half of the ones I should be getting.
Highest 290, Banded - 248 Lowest 139 (too thin!). Comfort zone 155-165.
Happily banded since May 2006. Regain of 28lbs 2013-14. ALL GONE!
But some has returned! Up to 175, argh! Off we go again,
Hello Bette,
What number did you call? There is not an option to be put on hold in our system. Here is the contact information found at the bottom of the page under contact:
Contact Us
Hours of operation: 9am-5pm Pacific Standard Time Monday-Friday
Phone:
To reach any of our departments, you can call 1-866-WLS-INFO (957-4636)
I think Bette was comparing your standard " have patience" responses on this board to the irritating recorded messages given out by call centres over the phone. I don't think she meant she had actually phoned you.
Highest 290, Banded - 248 Lowest 139 (too thin!). Comfort zone 155-165.
Happily banded since May 2006. Regain of 28lbs 2013-14. ALL GONE!
But some has returned! Up to 175, argh! Off we go again,
Will calling this number do anything to resolve the problem with notifications?
"Oderint Dum Metuant" Discover the joys of the Five Day Meat Test!
Height: 5'-7" HW: 449 SW: 392 GW: 179 CW: 220
Hello Bette,
What number did you call? There is not an option to be put on hold in our system. Here is the contact information found at the bottom of the page under contact:
Contact Us
Hours of operation: 9am-5pm Pacific Standard Time Monday-Friday
Phone:
To reach any of our departments, you can call 1-866-WLS-INFO (957-4636)
This response is a shining example of the underlying problem. Apparently reading with comprehension is not a skill OH's customer service department has.
