Jessica.
Thank you for your post.  My experience with Carly was not great and others have experienced the same problems.  The post that got me banned was basically saying that RMAP needs to improve their customer service and I think that's exactly the point you made.

You have my contact information in my blog.  Feel free to stay in touch and ask me any questions you might have.  I was thrilled with my surgeon (Dr. Sherman Smith) at RMAP but you can have the rest of the experience.  I wish you all the luck in the world.  I'm 250 lbs down and trying to figure out the plastic surgery portion (really the financing portion of it).  You really would think that RMAP would want to take advantage of one of their biggest success stories rather than banning him.  But hey!  I don't blame that on RMAP, I blame it on Carly.

Sean

I received an email tonight from another RMAP patient.  I won't mention the name because that's not for me to divulge but I wanted to share her email because it pertains to the subject matter I hope you'll read about on my blog.

Sean,
  Sorry to hear about Carly. I have also had a few run ins with her and I think she is horribly rude. When they changed up the website and she announced that she was moderating, something inside me was like, "Oh No!!" I haven't posted anything since, and only been there to read a few times. I am using Obesity Help more now. But I have to say that your support was so important to me when I was preparing for my surgery adn soon after. Thanks so much!! sorry that Carly has to be so rude- if I treated people at work like she treats patients, I would be out of a job!! Thanks for sharing. Hope all is well.

Oh, one other thing.  You mentioned getting the lap band but your surgery type in your profile is VBG.  I really thought I might do that too, but felt I needed the malabsortion with the DS (the VBG is the first part of the DS surgery, cutting away the stomach and leaving the sleeve).  

Wishing you well on your journey!