Recent Posts
Topic: Frustrated at the Doctor's office staff!
I know people, especially a busy surgeon's office, are busy. Who isn't? But when someone tells you that they will pull your chart and give it to the appropriate person...why don't they do it?
When the person that confirms authorization says she'll call you back, why doesn't she?
I've been waiting over 3 weeks to get a 2nd appointment with my surgeon. ALL of my tests have been done for 4 weeks.
I've called 2 times a week and each time I hear "I'll pull your chart and (person's name) will review it and call you back later today."
I wait 2-3 days and call back. I get the same response.
After the 3rd call back, I explain that 1) you said that to me the last 2 times--why didn't you pull my chart then? (no response) and 2) *authorization person* doesn't call me back...why is that? Answer: "we are short a gal and it's busy here. " (And I'm not busy???)
4th call-I asked to speak directly to *authorization person* and was told that she was on the phone but they would leave her a message to return my call. I waited 5 hours and called back. "*authorization person* has left for the day, can she call you back on Monday?" I, again, leave my number and wait.
Monday comes and goes, I call Tuesday. "I'll pull your chart and have *authorization person* review and call you back." (Ut-oh, here we go again). I explain that I've called 5 times and gotten this same answer ALL 5 TIMES!! I am put on hold where I figure I am going to sit in 'hold heaven' but a few minutes later *authorization person* comes on the phone and says "I called 'so and so' at your insurance company 10 days ago and she's not called me back. I guess I'll call her again to find out what is going on." (You GUESS you'll call her again??~sheesh~) She proceeds to tell me that they-the insurance company- hadn't received all my clinicals. I asked what she meant by clincals and find out she means all my tests. But *authorization person* stated she HAD faxed them to the insurance company on the day that she spoke with 'so and so'.
That was 5 days ago. Guess what?? Yep, no return phone call.
This whole process had gone smoothly up to this point. I had hoped to have the surgery done the end of July but that's definately not going to happen now.
Thanks for allowing me to vent. I really do love my surgeon but this just makes me want to pull my hair out and find another surgeon.
~kelly jo
When the person that confirms authorization says she'll call you back, why doesn't she?
I've been waiting over 3 weeks to get a 2nd appointment with my surgeon. ALL of my tests have been done for 4 weeks.
I've called 2 times a week and each time I hear "I'll pull your chart and (person's name) will review it and call you back later today."
I wait 2-3 days and call back. I get the same response.
After the 3rd call back, I explain that 1) you said that to me the last 2 times--why didn't you pull my chart then? (no response) and 2) *authorization person* doesn't call me back...why is that? Answer: "we are short a gal and it's busy here. " (And I'm not busy???)
4th call-I asked to speak directly to *authorization person* and was told that she was on the phone but they would leave her a message to return my call. I waited 5 hours and called back. "*authorization person* has left for the day, can she call you back on Monday?" I, again, leave my number and wait.
Monday comes and goes, I call Tuesday. "I'll pull your chart and have *authorization person* review and call you back." (Ut-oh, here we go again). I explain that I've called 5 times and gotten this same answer ALL 5 TIMES!! I am put on hold where I figure I am going to sit in 'hold heaven' but a few minutes later *authorization person* comes on the phone and says "I called 'so and so' at your insurance company 10 days ago and she's not called me back. I guess I'll call her again to find out what is going on." (You GUESS you'll call her again??~sheesh~) She proceeds to tell me that they-the insurance company- hadn't received all my clinicals. I asked what she meant by clincals and find out she means all my tests. But *authorization person* stated she HAD faxed them to the insurance company on the day that she spoke with 'so and so'.
That was 5 days ago. Guess what?? Yep, no return phone call.
This whole process had gone smoothly up to this point. I had hoped to have the surgery done the end of July but that's definately not going to happen now.
Thanks for allowing me to vent. I really do love my surgeon but this just makes me want to pull my hair out and find another surgeon.
~kelly jo
Topic: RE: i'm still here
Linda,
I hope you were able to get into the doctor and he got things working right for you!
Don't worry about the weight loss at this point; your health is more important. You are probably right, though, your body is holding onto the food so it doesn't go into starve mode.
You are in my prayers and I'm sending you strength to get through this rough time.
~kelly jo
I hope you were able to get into the doctor and he got things working right for you!
Don't worry about the weight loss at this point; your health is more important. You are probably right, though, your body is holding onto the food so it doesn't go into starve mode.
You are in my prayers and I'm sending you strength to get through this rough time.
~kelly jo
Topic: RE: Sorry For Not Being Here
Romeo,
You don't worry about us! You worry about getting better and we'll keep praying for you and sending you strength to handle all these issues.
I hope you are feeling better soon...take it one sip, one step, on second at a time!
I'm here if you need anything!!
~kelly jo
You don't worry about us! You worry about getting better and we'll keep praying for you and sending you strength to handle all these issues.
I hope you are feeling better soon...take it one sip, one step, on second at a time!
I'm here if you need anything!!
~kelly jo
Topic: RE: Halfway there!!!
Yolanda,
Keep us posted on how you are doing and I'll get up to see you on Wednesday when I'm at the hospital.
Good Luck!
~kelly jo
Keep us posted on how you are doing and I'll get up to see you on Wednesday when I'm at the hospital.
Good Luck!
~kelly jo
Topic: RE: Halfway there!!!
Way to go, Robyn!! That is a great accomplishment and I'm so happy for you!!
I hope we get to chat this Wednesday at Jules' meeting. You will be there, right?
~kelly jo
I hope we get to chat this Wednesday at Jules' meeting. You will be there, right?
~kelly jo
Topic: RE: Halfway there!!!
Thats AWESOME, Robyn!!! Contratulations!! I too, feel this is the best thing i have ever done for myself. I feel great and wonder why I didn't think of this sooner. I'm very happy for you! WTG girlfriend!! Eldy
Faith sees the invisible, Believes the incredible, and Receives the impossible. - anonymous
Topic: RE: Sorry For Not Being Here
Romeo, so sorry to hear you haven't been well. I didn't know. I feel so out of touch. I sure hope you feel better soon. I will send some prayers your way, ok? Take care and hope to see you healthy and happy soon!! Eldy
Faith sees the invisible, Believes the incredible, and Receives the impossible. - anonymous
Topic: RE: Halfway there!!!
CONGRATULATIONS!!!
I am having my surgery on Tuesday and can't wait.
Yolanda
I am having my surgery on Tuesday and can't wait.
Yolanda
Topic: Come Join Us!
A new Weight loss support group has been formed via Facebook....it is the :
NJ WLS Group
We would like to welcome All members of OH - regardless of what type of surgery you have had or state you call home.
This is a secret facebook group - it will not show up in your Facebook profile and only Admins can invite members.
If you are interested please PM me with your FB info and I will send a FB friends request to you - once you accept it I will send the invite to you - we look forward to meeting everyone!
Stacey
NJ WLS Group
We would like to welcome All members of OH - regardless of what type of surgery you have had or state you call home.
This is a secret facebook group - it will not show up in your Facebook profile and only Admins can invite members.
If you are interested please PM me with your FB info and I will send a FB friends request to you - once you accept it I will send the invite to you - we look forward to meeting everyone!
Stacey
Topic: Halfway there!!!
So I must share my wonderful news! I weighed myself this morning and I have lost exactly half of the weight I want to! July 24th will be 4 months so I am very proud of myself and hope that I can get to goal. This is the best thing I've ever done, I've never been so in control in my life and it's the best feeling. For anyone lurking who is wondering whether or not they want to do this, DO IT!!!!
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