SECOND CALL FROM STAFF ?????????
Call Cheryl and specifically ask date and time it was sent and then call BCBS and get your incident number or what ever they call it and call them every day. United health denied me because only 4 years not 5 of weight history was sent in so I had to go to appeals and whe. The united health doctor called to talk to Dr Pohl that got screwed up so they had to do a written request for services. Whole thing added about a month to the mix, and that was with me hounding united and calling his office telling them what needed to be done. It would have been twice as long if I didn't stay on top of it daily. Just keep being your advocate, cause no one else will be unfortunately...