Anyone have AETNA Insurance?

I have AETNA insurance through my employer..just recently changed. Their help department indicates that they are not qualified to answer questions that they all must be directed to my Surgeon and as Dr Ryders office has been EXTREMELY helpful Im petrified that after going through everything that the Ins company requires I may get denied. Anyone have any experiences with Aetna Insurance? or issues with them? Thanks

I have aetna as well. In order dor them to approve my surgery, they requested 5 year medical documentation of my weight and a 3 month supervised diet. They don't want a letter from my pcp stating that I did it, but actual medical records. Good luck and you can message me if you have anymore questions,

Thank you SO much for getting back to me..the 6 month thing must be for my plan..Im about 3 months in on the dietician program. I'll be sure to tell my PCP to document the 5 years and not just write the letter. Thank you again :)