anyone have aetna???

I am looking for patients that have some experience in dealing with aetna... Sometimes they are friendly and sometimes they are so short and very unhelpful... I am waiting on approval and I call them all and I mean probably at least every 1-2 days.... Can you tell I am also anxious? So if anyone has any suggestions let me know please.... I want to have RNY in Oct.

I have them. They seem to really "stick to their guns" so to speak on the critera they want done for surgery approval. I have got approved last year and changed my mind and didn't do the surgery. They seemed to have changed their critera on the weight loss part since last year. But I was approved again with out doing anything over again. I had lots of prayer going up on this though. I never had anyone being ugly with me. The best I can say is stay on their backs, but be nice to them.