Transforming Lives Billing

Have any of you had trouble with Transforming Lives Billing Office?  I get a bill, but seem to never be able to talk with anyone.  Does anyone have this problem or is it just me?  I got a bill that I do not agree with but can never talk with anyone. 
Thanks
joejoe

YES, YES and YES.  I got lucky one day and called during my lunch hour and actually got a human and she happened to be a billing supervisor.  I was disputing about 850 worth of charges and she worked with me and it got taken care of.  It was their fault.  I've head many others with the same issues.  Keep calling them, write down when you call, the date, time, who you end of talking to and what they say each time. 

I talk with the operator and that person connects me with their phone and I get the answering machine and I leave a message, but never get a call back.  Then I call again and still get the answering machine.   If I did that at work I would be in a heap of trouble.  It really gets flustrating.  You know it is long distance for us to keep calling.  Sorry I am on my soap box today.
Thanks for your reply.  Just glad to know I am not the only one that has trouble.
 

They do seem to be a little billing challenged on occassion.  But there is a lady I've spoken to on the phone that fixed things up.  I think part of the confusion is that there are multiple companies and multiple billers for each of us patients.  When you call the front desk, what do they tell you?

I have had some issues but not alot I had surgery in dec they did not submit the claim until the end of Feb my insurance paid 100% of the bill. I was left with a credit on the account b/c I prepaid and that needed to go to weightwise and I am still waiting on that check to be mailed over.

I have had nothing but trouble with their billing office. I am amazed at how messed up that place can be. I love the Doctors and nurses but the billing office needs an overhaul! It is shocking that stuff that I have had to deal with. At this point, I will just say good luck on it!

sherry