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I'm thinking that they wouldn't use volunteers because all the information that they receive about patients is of a confidential matter. I certainly think that they need someone to be there full time in an administrative position but having many fingers in the "pot" just would most likely cause problems too. Operating room time is also a problem. We need more doctors to look after the Obesity Clinic to get these patients through without such a long wait time. WLS is not the only department that is backlogged with surgery time, there are lots of people waiting for different types of surgeries and it is unacceptable.