Band on 5/5
If you have not already received a survey, you probably will. Be very specific (in the comments especially) about the problems so they can address them. I woluld also consider writing a letter to the CEO with a copy to Nancy and your surgeon explaining exactly what you feel went well and what your concerns are. It might make you feel better about the whole thing and it will help them track down and improve the problem.
The nurses at PRH were excellent when I was there in January. Both pre-op, OR (the 2 min I remember) Recovery and upstairs on the floor. I have worked in the medical field and have had a bunch of surgery and they rated in the top tier. However, sometimes post-op nurses get so focused on getting you awake, deep breathing, moving, functioning that they can be a bit like drill sargeants. I do not know if this is what happened to you, but I have had that a lot. I do not think it is necessary, it is a bad habit they fall into.
I hope you recover quickly and your band helps you shed that weight. Good luck!
I hope you recover quickly and your band helps you shed that weight. Good luck!
So sorry to hear of your trouble there! Very surprised also!! The nurses were sooo awesome when I was there for my banding 3/4/09 that I sent a thank you card to the nurses station a few days later! From the pre-op all the way through to the nurses on the floor, everyone was extremely good. They were even great to my elder Mom who was with me in the morning to my husband and daughter who were there in the afternoon. I'm so sorry you had a negative experience. I hope you are recovering well and getting adjusted to the band!
Welcome to the losers bench!
Diane
That is really weird. Sorry for your experience. I had bypass over a year ago, but all my nurses at PRH were amazing. I even ended up back there a few days later and they were super great to me. I never had a nurse that wasn't terrific, supportive, and helped me walk and with my pain management.
Lord, give me stregth and when I lack it, patience.
I am so sorry you had a bad experience with PRH. Like others, I had nothing but a positive experience with the nursing staff. I especially remember a male nurse who was extremely nice. I wish I could remember his name. I ended up spending the night after my banding because I could not wake up, but everyone was very nice from the pre-op to post-op to floor nurses. I would definately let someone know, but I know that this post and replies have been read, and will be responded to.
My nurses in pre op were great, I did not stay over at the hospital because of the care i received after surgery I wanted to go right home. When I woke I the very first thing I told my nurse was I wanted to get up and go to the bathroom, I told her I could do it on my own and feel that I could walk. I did in fact get out of bed and walk over with a little help from my hubby. When Hubby and I went to bring me back my bed was gone and I was told I was going to sit in a chair, when I got over to the chair I sat down and it hurt to sit up straight I asked if I could put my legs up, after about 10 min it was figured out that the chair was broken, instead is getting another chair they put a folding chair in front of me for my legs. It was very uncomfortable. After that we were left lone for a while and the nurse came over and asked what I was going, staying or going home, I said that I wanted to go home, she came over with my liquid meds said I had to take it before I could go home, which was fine, I sat up a little more and was trying get my self into the swallowing mode. It took me a few min to take the meds, the nurse looked at me and was super snotty and said , you know I have other patients, and cant leave until you take that hurry up. Needless to say I was less than impressed.
I was so scared that I was going to get this treatment all night that was the reason I went home, I knew my husband and family would take care of me, the problem was there were not hospital beds at home. It was a very rocky night, the next morning I had complication and my sister had to bring me to the Er, spoke to my surgeon on the way to the ER, he called ahead and said I was coming, this was at 6 am. we got to the Er and no knew what I was talking about they found me, admitted me via er , had me chance and them told me I was not suppose to be there, put me in a wheelchair and brought me t to the radiology department and left me there, in nothing but the hospital gown, needless to say people were staring at me and I was in extreme pain and crying it was not pleasant. My Dr called 3 departments and let them know I was coming and was property, I sat in radiology for over an hour, I called my Dr Office back and my surgeon had to come over to straighten the issue out, and to say he was not happy would be an understatement.
I am feeling great today and have a follow-up tomorrow with my Surgeon I am just so frustrated that these things happen, but really what more can I do.......just bugs me. My nurses in pre op were great, I did not stay over at the hopsital beacue of the care i recived after surgery I wanted to go right home. When I woke I the very firt thing I tol dmy nurse was I wanted to get up and go to the bathroom, I told her I could do it on my own and fel that I could walk. I did in fact get out of bed and walk over wiht a little help from my hubby. When Hubby and I went to bring me back my bed was gone and I was told I was going to sit in a chair, when I got over to the chair I sat down and it hurt to sit up stright I asked if I could put my legs up, after about 10 min it was figured out that the chari was broken, instead os getting another chair they put a folding chair in front of me for my legs. It was very uncomfortable. After that we were left lone for a while and the nurse came over and asked what I was going , stayiong or going home, I said that I wanted to go home, she came over with my liqid meds said I had to take it before I could go home, which was fine, I sat up a little more nad was trying get my self into the swallowing mode. It took me a few min to take the meds, the nurse looked at me and was super snotty and said , you know I have other patients, and cant leve until you take that hurry up. Needless to say I was less than impressed.
I was so scared that I was going to get this treatment all night that was the reason i went home, I knew my husband and family would take care of me, the problem was there were not hospital beds at home. It was a very rocky night, the nect morning I had complication and my sister had to bring me to the Er, spoke ot my surgen on the way to the ER, he called ahead and said I was coming, this was at 6 am. we got ot the Er and no knew waht I was taling aboiut they found me, admitted me via er , had me chance and them tol dme i was not supose to be there, put me in a wheelchair and brght mt to the radilogy deptment and left me there. My Dr called 3 deaptmetns and let them know I was coming and was propoty, I sat in raology for over an hour, I called my Dr office back and my surgen had to come over to strighten the issue out, and to say he was not happy would be an understatment.
I am feeling great today adn have a followup tomorrow with my Surgeon I am just so frustrated that these things happen, but really what more can I do.......just bugs me.
I was so scared that I was going to get this treatment all night that was the reason I went home, I knew my husband and family would take care of me, the problem was there were not hospital beds at home. It was a very rocky night, the next morning I had complication and my sister had to bring me to the Er, spoke to my surgeon on the way to the ER, he called ahead and said I was coming, this was at 6 am. we got to the Er and no knew what I was talking about they found me, admitted me via er , had me chance and them told me I was not suppose to be there, put me in a wheelchair and brought me t to the radiology department and left me there, in nothing but the hospital gown, needless to say people were staring at me and I was in extreme pain and crying it was not pleasant. My Dr called 3 departments and let them know I was coming and was property, I sat in radiology for over an hour, I called my Dr Office back and my surgeon had to come over to straighten the issue out, and to say he was not happy would be an understatement.
I am feeling great today and have a follow-up tomorrow with my Surgeon I am just so frustrated that these things happen, but really what more can I do.......just bugs me. My nurses in pre op were great, I did not stay over at the hopsital beacue of the care i recived after surgery I wanted to go right home. When I woke I the very firt thing I tol dmy nurse was I wanted to get up and go to the bathroom, I told her I could do it on my own and fel that I could walk. I did in fact get out of bed and walk over wiht a little help from my hubby. When Hubby and I went to bring me back my bed was gone and I was told I was going to sit in a chair, when I got over to the chair I sat down and it hurt to sit up stright I asked if I could put my legs up, after about 10 min it was figured out that the chari was broken, instead os getting another chair they put a folding chair in front of me for my legs. It was very uncomfortable. After that we were left lone for a while and the nurse came over and asked what I was going , stayiong or going home, I said that I wanted to go home, she came over with my liqid meds said I had to take it before I could go home, which was fine, I sat up a little more nad was trying get my self into the swallowing mode. It took me a few min to take the meds, the nurse looked at me and was super snotty and said , you know I have other patients, and cant leve until you take that hurry up. Needless to say I was less than impressed.
I was so scared that I was going to get this treatment all night that was the reason i went home, I knew my husband and family would take care of me, the problem was there were not hospital beds at home. It was a very rocky night, the nect morning I had complication and my sister had to bring me to the Er, spoke ot my surgen on the way to the ER, he called ahead and said I was coming, this was at 6 am. we got ot the Er and no knew waht I was taling aboiut they found me, admitted me via er , had me chance and them tol dme i was not supose to be there, put me in a wheelchair and brght mt to the radilogy deptment and left me there. My Dr called 3 deaptmetns and let them know I was coming and was propoty, I sat in raology for over an hour, I called my Dr office back and my surgen had to come over to strighten the issue out, and to say he was not happy would be an understatment.
I am feeling great today adn have a followup tomorrow with my Surgeon I am just so frustrated that these things happen, but really what more can I do.......just bugs me.
HI,
I'm sorry to hear about your experience. I will certainly pass along what you've shared on the board to Nancy and the team (as well as on your survey). And please share your feelings/story when you meet with your surgeon. I like to think what happened was an isolated incident based on the other experiences that were related on this thread, but that doesn't excuse what happened to you. We strive to provide the best patient experience possible, so this is disappointing to hear about. But I'm glad you shared it so we can improve.
Best regards,
Grant Sanborn
Portsmouth Regional Hospital
www.portsmouthhospital.com
Parkland Medical Center
www.parklandmedicalcenter.com
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