OT: BUYER BEWARE!!! Junonia - Customer Service Nightmare
BEWARE PURCHASING FROM JUNONIA.COM
Long Story- but you should read before you EVER purchase anything from Junonia
My Dad gave me 2 Amex Gift cards for my birthday. Junonia is the only place that carries Long Torso swimsuits for larger sizes (the size I needed). The purchase was 1.94 over the price of the first gift card. So I called the customer service to see if I could put the 1.94 on the 2nd card.
They said NO. You can't split the purchase onto two different payment methods. They suggested I purchase a Junonia Gift Certificate. So I did, only to find YOU CAN"T GET ONE ELECTRONICALLY!! They mail it to you. 2 weeks later I finally get the stupid Junonia Gift Certificate. I go online and purchase the baithing suit.
Get the suit... it doesn't fit. I send it back. I call customer service and they suggested I could purchase a new one (the new one was on sale right then and there) and they would issue me a refund for the other suit when they get it.
So that's what I did. ALL Of this happened in June and July. They got the returned suit in mid-July. I called 2 weeks later and was told by customer service that they would be providing me a refund in the form of a refund check. I asked if they were sure - if they weren't going to give me a store credit. I was told they didn't do that, they would only issue me a refund check since it was purchased with a gift certificate. The 1.94 would be credited back to the card.
3 weeks go by and I don't see or hear anything. So I called. Again I was told they would be issuing me a check. They would investigate why it had not happened. They then told me that checks are cut on Friday and mailed on Monday.
3 weeks go by and still nothing. So again I call. Again I'm told they don't understand why I haven't gotten a check. I asked if they gave me store credit and I was told that was not how they did things. I should have been issued a check. We're in late August.
4 weeks (Mid Sept) and nothing. I call and ask to speak to a Supervisor. One calls me back and tells me that they never had issued me a check - that they had given me a store credit.................
UHmm....
By this time I WAY ANGRY. I don't want a store credit. I want my money back. I don't want to have anything to do with Junonia at this point. Keep in mind, once the Amex Gift Cert was used - it was killed. Gone. I no longer have it.
The suervisor tells me that she can get me a check issued no problem. 1 week later I call to touch base. She tells me that unfortunately, a check wasn't issued. Instead they credited the card that purchased the original gift certificate. THE ONE I NO LONGER HAVE BECAUSE IT was zeroed out and cut up!!!!
I called Amex to find out what I needed to do. I have to call my Dad, have my Dad call Amex tell them around when he purchsed the cards... let them investigate and see if they can find one that has money on it. Then they will re-issue - which will cost a fee to re-issue the card.
I call Junonia back to tell him what a mess this is and how many more parties have to get involved to see if this is acceptable.
One week ago, the supervisor calls me and tells me that her manager has stated that they can 1) pass a 2nd credit to the card to cover the fee or 2) issue me a check (seriously - this is what they said). I told them I'd rather have the check to avoid getting so many others involved in getting this resolved since that is what they promised me.
I was told NO problem. The supervisor was suppose to follow up with me Friday. She never called. So I started looking for what type of lawyer could help me.
Today I get home, there is a message on my machine from same said supervisor. Message? "I'm sorry, unfortunately, even though I told you that we would cut you a check, my manager decided to keep the credit on the card. Sorry".
So, I have to pay to get the card re-issued... AFTER I call my Dad, after he calls Amex to get them to investigate and I'm out more $$. What started out as $100 is down to $81.00 and will then be down to $75.00.
I told that Supervisor, I don't care if she has to personally write me a check and mail it.. Junonia is going to pay for that card to be re-issued.
SO BUYER BEWARE. IF you buy from Junonia... YOU BETTER HOPE YOU NEVER HAVE RETURN IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Long Story- but you should read before you EVER purchase anything from Junonia
My Dad gave me 2 Amex Gift cards for my birthday. Junonia is the only place that carries Long Torso swimsuits for larger sizes (the size I needed). The purchase was 1.94 over the price of the first gift card. So I called the customer service to see if I could put the 1.94 on the 2nd card.
They said NO. You can't split the purchase onto two different payment methods. They suggested I purchase a Junonia Gift Certificate. So I did, only to find YOU CAN"T GET ONE ELECTRONICALLY!! They mail it to you. 2 weeks later I finally get the stupid Junonia Gift Certificate. I go online and purchase the baithing suit.
Get the suit... it doesn't fit. I send it back. I call customer service and they suggested I could purchase a new one (the new one was on sale right then and there) and they would issue me a refund for the other suit when they get it.
So that's what I did. ALL Of this happened in June and July. They got the returned suit in mid-July. I called 2 weeks later and was told by customer service that they would be providing me a refund in the form of a refund check. I asked if they were sure - if they weren't going to give me a store credit. I was told they didn't do that, they would only issue me a refund check since it was purchased with a gift certificate. The 1.94 would be credited back to the card.
3 weeks go by and I don't see or hear anything. So I called. Again I was told they would be issuing me a check. They would investigate why it had not happened. They then told me that checks are cut on Friday and mailed on Monday.
3 weeks go by and still nothing. So again I call. Again I'm told they don't understand why I haven't gotten a check. I asked if they gave me store credit and I was told that was not how they did things. I should have been issued a check. We're in late August.
4 weeks (Mid Sept) and nothing. I call and ask to speak to a Supervisor. One calls me back and tells me that they never had issued me a check - that they had given me a store credit.................
UHmm....
By this time I WAY ANGRY. I don't want a store credit. I want my money back. I don't want to have anything to do with Junonia at this point. Keep in mind, once the Amex Gift Cert was used - it was killed. Gone. I no longer have it.
The suervisor tells me that she can get me a check issued no problem. 1 week later I call to touch base. She tells me that unfortunately, a check wasn't issued. Instead they credited the card that purchased the original gift certificate. THE ONE I NO LONGER HAVE BECAUSE IT was zeroed out and cut up!!!!
I called Amex to find out what I needed to do. I have to call my Dad, have my Dad call Amex tell them around when he purchsed the cards... let them investigate and see if they can find one that has money on it. Then they will re-issue - which will cost a fee to re-issue the card.
I call Junonia back to tell him what a mess this is and how many more parties have to get involved to see if this is acceptable.
One week ago, the supervisor calls me and tells me that her manager has stated that they can 1) pass a 2nd credit to the card to cover the fee or 2) issue me a check (seriously - this is what they said). I told them I'd rather have the check to avoid getting so many others involved in getting this resolved since that is what they promised me.
I was told NO problem. The supervisor was suppose to follow up with me Friday. She never called. So I started looking for what type of lawyer could help me.
Today I get home, there is a message on my machine from same said supervisor. Message? "I'm sorry, unfortunately, even though I told you that we would cut you a check, my manager decided to keep the credit on the card. Sorry".
So, I have to pay to get the card re-issued... AFTER I call my Dad, after he calls Amex to get them to investigate and I'm out more $$. What started out as $100 is down to $81.00 and will then be down to $75.00.
I told that Supervisor, I don't care if she has to personally write me a check and mail it.. Junonia is going to pay for that card to be re-issued.
SO BUYER BEWARE. IF you buy from Junonia... YOU BETTER HOPE YOU NEVER HAVE RETURN IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jenn
Pre-Surgery (08/01/07): 467.5
Surgery Day(08/30/07): 445
09/15/09: 237
Pre-Surgery (08/01/07): 467.5
Surgery Day(08/30/07): 445
09/15/09: 237
Jennifer,
What a mess!!!! I'm so sorry that what was supposed to be a nice thing, turned out to be such a travail. I hope that it gets settled and you get what is due to you.
I've missed seeing you. I hope that this note finds you well.
Barb
Barbara
ObesityHelp Coach and Support Group Leader
http://www.obesityhelp.com/group/bcumbo_group/
High-264, Current-148, Goal-145
Maybe go to www.wral.com and contact "5 On Your Side."
No lawyer fees and usually an immediate response...plus public humiliation for Junonia and public awareness for comsumers.
Do it!
Mare
No lawyer fees and usually an immediate response...plus public humiliation for Junonia and public awareness for comsumers.
Do it!
Mare
First visit with surgeon 2/07-383lbs Day of surgery 2/08-336lbs Current-226lbs
Years ago at a Customer Service seminar we were told that a disgruntled customer will tell 10 people of their displeasure. Those 10 will pass the info on to 5 more, and them on to 2 more. (This was before the internet). That is a LOT of folks that get the message. Companies DO NOT WANT that to happen. I am so surprised that the company is not bending over backwards to make you happy. Perhaps you should let them know you are part of a LARGE WLS community, many of them customers or potential customers and you are telling ALL of them how unhappy you are! Many unhappy customers don't let the company know and give them a chance to fix it, they just stop shopping there and spread the bad word. Companies DO NOT WANT that to happen either.
Grammylew in Jax
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