WoooHoooo, my appeal was delivered
Im not 100% sure, but I think they have 15 days. They are allowed 30 calendar days for final determination (whi*****ludes both levels) according to my member services handbook. Kim can correct me if Im wrong, but I think they told her 15 days from the time her first appeal was received. So, hopefully I will know something within the next 15 days (or by April 20) since they use calendar days and not business days.