Blessing? (long)
Friday afternoon, I got a call from my husband's surgeon's nurse. Humana had called her, and said that I needed a precertification from work. WRONG!!!! But they did need some info from her.
I called the insurance company myself. They told me they needed some clinical info from the surgeon's office...very strange, since I had *just* talked to the surgeon's nurse.
Eventually, I ran out of time Friday. Without a resolution, all we could do was wait...and FREAK!!!!
So, all weekend we were freaking out about what information the insurance company needed, and whether or not my hubby would even be able to have the surgery at all.
This morning, starting at 7am, I began making phone calls. To the surgeon's nurse, to the insurance company, anywhere and everywhere I could think to dial a number.
At 8:30am, I talked to the insurance again, and they said they needed clinical info from the surgeon's office. They gave me a specific number and extension to call, so the surgeon's nurse could give them the info directly. At 9:00am, I talked to the surgeon's nurse, and gave her the number. At 9:15am, she called back, and said she needed to talk to my husband. Apparently, the insurance company needed a PSYCH EVAL!!!! A WHAT?!? We've had this in process since September, and now, suddenly there's a PSYCH EVAL needed???? The nurse was able to give my husband the questionaire over the phone, and then fax the results to the insurance company, so that they could plop it into their computer and see if he passed. She told hubby she would call every 15 minutes until she got resolution, and then call us back right away.
Finally (one much cleaner kitchen later!
) we get the call - the surgeon's nurse has the auth number!!!! She's putting the info in the hospital computer, and everything is good to go!!! HALLELUJAH!!!
Perhaps you are wondering where the blessing is -- all I can tell you is that if I had had to go through an entire weekend feeling the way I do now, after I KNOW FOR SURE, that my husband is having surgery, I think I would have been having my own PSYCH EVAL -- at the mental institution!!!! We were so focussed this weekend on whether or not there would even be a surgery, we had no time to fret about the surgery itself!
So, we had a minor miracle, in that God protected us from ourselves this weekend. Now we just need the major one: a safe surgery, with no complications!
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