I went to a consultation
I say keep on their insurance department! They told me to call back in a couple weeks and when I did someone got VERY rude with me. I continued to call anyways on a weekly basis... finally I found out this girl wasn't doing her job and by the time things got straightened out, my insurance had changed and BTC was no longer "in network". A friend of mine had her surgery with Dr. Boe and loves him and is doing very well at 20 months out. I wish you the best! Just keep on 'em!!
Huggzzz,
Cathy