Dr Cirangle Patients

Hi Everyone, Happy Friday!
I'm still pre-op and have been trying to get a hold of Nicole for the past couple of weeks with no response. 3 emails, 2 voicemails and nothing.  She gave me a business card for herself and Dr C but the phone number is the local Oahu number which no on answers when I call.

My questions are pretty general but still very important to me. I really like Dr. Cirangle as a surgeon but am now having doubts about going with him.  If I can't get in touch with anyone now, what if something happened when I was post op?

Has anyone gone through this with his office?  Or, is there another contact number?

Thanks!
viki

If you're getting no response from Nicole at this address:

[email protected]

I'd go right to the source and let Dr. C know at this address:

[email protected]

He usually answers his emails quickly. I'd be honest with him about your concerns. I would use the San Francisco numbers to contact their office, too.... not the Oahu numbers or office since they aren't there all the time.

Here is their San Francisco information:
Paul T. Cirangle, MD, FACS
Laparoscopic Assoc. of SF
2100 Webster Street #110
San Francisco, CA 94115
Office - (415) 561-1310
Fax - (415) 561-1713

They really are a fine team. I hope you're able to convey your concerns and get prompt answers as you should. Best to you always!

Thanks Makena!

I was trying to avoid going straight to Dr. C as I'm only pre-op and want to keep a good
relationship with everyone since I'll have to work with them though out the whole process.  But, it looks like that is what I'm going to have to do.

I figured they wouldn't be at the Oahu office so I gave them over a week hoping someone would
retrieve my message and get back to me

Thanks for the San Francisco number, I'll try that then if nothing, I'll email Dr. C.

Sounds like a plan. I know they can get slammed, but I think you've been patient (pun intended) enough. They really are good people and you are important!

I am pre-op with Dr. C and call the San Francisco office directly -- they are always very responsive and get back to me by phone or email -- usually the same day.   I did try to call the Hawaii office at first but didn't get a response either.

Maybe Nicole is on vacation or something -- but I would suggest you give them a call at the San Fransciso office number.   Lauren might be someone else you could talk to is Nicole is not there.

Good luck!

 Hi Keala,

I'm hoping there is a logical reason I am not hearing back from anyone.  I don't want to believe this would be their normal practice.  I keep hearing how everyone has had such a good experience with Dr. C.

I'm going to call the San Francisco office now and just leave a message and hopefully I'll hear from them early next week.

Thanks!

 

 

 

At one time, i was going with Dr. C too but changed to Dr. Fowler for financial reasons. Anyways Nicole use to take awhile to get back to me too...maybe you should try her on here....anyways i feel that if you cant get a hold of someone at a surgeons office ..that that is not good too so i understand how u feel...but maybe she IS on vacation or soemthing..good luck though

Thanks HiGurl, I was hoping to get a response today if not by email than maybe a call back
from the San Francisco office but nothing.  Very discouraging

Very strange that you are still not getting a response.  

I called them three times today as I was having my bloodwork done and needed clarification while I was at the lab.  They answered the phone right away, I told them my problem, surgery coordinator Lauren got everything I needed and they faxed it over to the lab (3 times because the lab's fax machine was out of toner......)  They were great on the phone. 

I'm so sorry you are having this trouble.  The number I called was 415-561-1310.  Maybe you need to call during business hours and tell them your story and that you are discouraged about being able to get some attention.   If it was my business I would sure want to know and have a chance to make it right....

Good Luck --

Hi Keala,

I called the San Francisco office yesterday and I did get to speak to Lauren.  She is wonderful.
She answered some of my questions but I still needed to speak with Nicole to get a surgery consultation with Dr. Cirangle when they come to Oahu for the support group.  She was going to
let her know what I needed and have Nicole call me back.   After I talked to Lauren I then went ahead and emailed Nicole again to update her on my conversation with Lauren and for her to please get back to me.  This was yesterday.  Nicole never got back to me.

Today, I called the office again to speak with Nicole and was advised she would be in later.  She took all my information again about what I needed from Nicole and said would definately have her call me back.  I did advise her that I was having a hard time getting a hold of her and she was very nice and apologized and said she would relay my message.  She didn't call me back today so I guess I'll try again on Friday

On a brighter note,  Happy Thanksgiving to everyone here I am thankful for all the support!