Update on my case

I find out today that my doctor's office never faxed over a letter stating that I came in for monthly weigh ins and they only documented them when I saw the doctor. All those other times when I just saw the nurse it was not documented on my chart. I spoke to my PCP's nurse last week who was working on the letter. Well I never heard back from her and then insurance denied my 1st level appeal. Today I find out from the nurse at Cigna they never got a letter from the PCP.... SOoooooooo I am waiting for another hour until their office reopens so I can call this nurse AGAIN and ask that it be faxed over! I am ready to scream!

Hang in there. It will be worth it in the end.

Did you get back in touch with them after lunch? What did they say?? I'd be ready to go over there and kick some nurse @ss! Kelle

Hang in there, seems like you are on the right track. If you are at work, can you leave early and go to the doctor office, instead of calling? (or meet that nurse in the parking lot) (lol) just kidding. Mrs~Jackson

Hey Tracy, Sorry your having such a hard time, wonder what would happen to me if we did our jobs half-way like that nurse? Seems like they are very disorganized to me. Keep plugging girl...you'll make it happen! Lisa

I'm so sorry you are having such a rough time. Hang in there gal! Hugs, Tonya

Hey Tracy, Sorry to hear that things aren't going that well. I wonder if these nurses and staffers at PCP's have any idea how much their carelessness affects bariatric patients. I hope that they will explain to Cigna that it was their fault and the insurance company will be understanding. Keep us updated and you will be in our thoughts and prayers!! Joe