Cigna/SHBP coaching non-requirement

Just thought this was interesting.  I've stopped putting in daily service tickets about their website not working.  But, in response to one of my service tickets, they emailed and wanted more information early last week.  I got a phone call from Cigna yesterday to tell me it was all fixed.  Guess what?  It's not.  Same &^%$*& error message.  I realize this is not a requirement we have to follow through on anymore, but it's still very frustrating.

yeah I go the error message yesterday too..

Mine worked last time I did it one day last week. I am going to keep clicking it each week, just to be on the safe side.

Any news yet?