Cigna SHBP Members

talksoupslp
on 3/6/09 12:24 am, edited 3/6/09 12:24 am
Just a quick question/poll...

How many people are having difficulty logging on to the on-line coaching website?  Yesterday, I had no problems.  Today, I've been trying since 7:15am and all I get is "Page not found.  The page you are looking for is not available".  I was wondering if anyone else has had this problem at any time.

If so, document, document, document...if they can't make it available how can they make it a requirement?!


Highest Weight/Surgery Weight/Current Weight/Goal
426.4/356/216.8/165?
Brenda H.
on 3/6/09 3:26 am, edited 3/6/09 3:26 am
I have had the same problem since I first started trying to go through with the coaching program.  I didn't worry to much about it because I was doing the telephone coaching.  Now I see that I have to do BOTH.  That's pretty impossible to do when you can't even sign on the web site!
-Brenda
LaShelle2
on 3/6/09 9:26 am - STOCKBRIDGE, GA
I haven't had any problems since I found it. It's so hard to find on the website. It's like going through a corn maze with a blindfold.

You don't have to do BOTH, just the online program.  I am electing to both just in case they change the reqiorements.

               **** I AM AN OH SUPPORT GROUP LEADER ****
WHY I CHOSE DS: 
No dumping.  Highest percentage of weight loss, Best long term results,  Won't regain weight!  Eat normal sized meals,  96% diabeties, 90% high blood pressure, 80% sleep apnea cured.                                    I  MY DS!
My doctor told me to stop having intimate dinners for four unless there were three other people.    ~Orson Wells  

talksoupslp
on 3/6/09 10:01 am
I had difficulty finding it on the website too.  And I thought the Cigna rep I talked to yesterday said BOTH programs.

-TS


Highest Weight/Surgery Weight/Current Weight/Goal
426.4/356/216.8/165?
LaShelle2
on 3/6/09 11:01 am - STOCKBRIDGE, GA
I just got off the phone with Limi, my coasch. She said they had a meeting with their supervisor this week.  Apparently they're getting overwhelmed by all the shbp calling to sign uo for the coaching :-)   I take it theyre not used to having so many people in the program. 

Well, she said you don't have to do the phone program. She tried everything she could to get me to cancel it, but I refused.  I told her I insist on doing both.

No way am I doing 11 weeks of the online thing for them to add on the phone program as another requirement! 

               **** I AM AN OH SUPPORT GROUP LEADER ****
WHY I CHOSE DS: 
No dumping.  Highest percentage of weight loss, Best long term results,  Won't regain weight!  Eat normal sized meals,  96% diabeties, 90% high blood pressure, 80% sleep apnea cured.                                    I  MY DS!
My doctor told me to stop having intimate dinners for four unless there were three other people.    ~Orson Wells  

tchrmom
on 3/7/09 3:14 am - Northeast, GA
I still can't get into it today (Saturday).

talksoupslp
on 3/7/09 4:47 am
I couldn't either when I last tried!  Make sure you document when you can and can't get on to the website.


Highest Weight/Surgery Weight/Current Weight/Goal
426.4/356/216.8/165?
talksoupslp
on 3/9/09 2:15 am
Has anyone gotten in recently?  I tried Friday, Saturday, Sunday and today...no luck!  ARGH!


Highest Weight/Surgery Weight/Current Weight/Goal
426.4/356/216.8/165?
Brenda H.
on 3/9/09 3:33 am

I haven't had any luck either.  After completing an online help ticket, I received an email stating that they were aware of the problem and they apologized for the inconvenience.  The email said nothing about when it would be fixed.

-Brenda
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