problem with Tricare Prime

Hello, I have been trying for 2 months now to get approved through Tricare. I am prime my husband is Active Duty. The surgeons office assures me that they have submitted at least 3 times. Tricare insists that they never received the request. I call both at least once a day to plead my case and get the same run around. I don't know what to do at this point. I have completed all of my prerequisites and have just been waiting. Any help or suggestions would be most appreciated.

If they are saying they have not recieved the packet -- try sending it registered. This may sound simplistic but verify the address to which they are sending it. There are many Tricare offices. Ask Tricare for a specific person to send it to the attention of. If all else fails there is a congressional liason at the Humana office in Louisville, Ky. Call him.

I have Tricare Standard. After they said they had not received my package...I asked for their fax number and I faxed everything to them. I had an answer within 3 days. Good luck Betty

Hi Kristen, I have Tricare Prime as well. Keep on it. Ask for the fax number and the correct address. Lots of changes with phone numbers, faxes and mailing addresses when they move things around in Aug. Let us know how you made out.